Impact Health is on a mission to make buying health insurance simple and transparent, with a level of service that is unprecedented in this industry. We are on the hunt for Customer Success Leads that are relentless about solving problems and providing the best experience for our customers. This position will be empowered to do everything in your power to delight our customers - interacting on many channels of communication including email, live-chatting, phones, and text. As our first responder, you’ll be our eyes and ears, translating the voice of the customer into new product features and policies that enable us to better serve our customers.
Impact Health is a fast-growing startup, and this role will also be constantly growing and evolving. You are excited by the prospect of rolling up your sleeves and trying on a few new hats, without ever losing sight of the primary objective: delighting the customer. Our Customer Success Leads have a natural knack along with experience in handling tough situations with optimism, poise, and creativity.
What You’ll Bring: