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Operations Analyst

Impact Health is on a mission to make buying health insurance simple and transparent, with a level of service that is unprecedented in this industry. We are on the hunt for Operations Analysts that are relentless about solving problems with organizational excellence and an eagle’s eye for detail. This is an entry-level position where you will quickly learn and become a health insurance guru, overcoming every obstacle that a health plan or other institution throws at you and making sure our processes are constantly improving.

This position will work directly with the Head of Compliance and Customer Success, and will act as the go-to operational individual - ensuring we are a machine running on HIGH. As the one keeping everything together, you’ll be an organizational whiz and communication expert. Impact Health is a fast-growing startup, and this role will also be constantly growing and evolving. You will be empowered with as much responsibility as you can handle while finding creative solutions to get the task done.

 

Responsibilities:

  • Own the maintenance and organization of license renewal dates, health plan appointments, and state compliance dates.
  • Own key enrollment processes (major medical, dental, vision) and understand the enrollment pathways like the back of your own hand.
  • Contact insurance companies for customer inquiries as well as appointment tasks.
  • Research and analyze insurance opportunities in each state.
  • Proactively raise, manage and resolve challenges.
  • Quickly learn and keep up with health insurance terms, and political climate.

 

What You’ll Bring:

  • Extraordinarily organized, process-driven, and patient work-style.
  • Ability to take large amounts of information and organize it in a way that is simple and easy to understand and consume.
  • Almost neuroticly detail-oriented.
  • Natural love for generating simple solutions from complex problems.
  • Ability to make sound decisions and judgement calls independently.
  • Ability to focus in a dynamic work environment and thrive while responding to unexpected and highly sensitive challenges.
  • Tech savvy-ness: aptitude in Mac OS, proficient in basic office software tools (Google Spreadsheets & Docs).

 

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