Medical Office Manager

Job Highlights:

• Provide administrative and clinical services for assigned practice(s) in collaboration with Physicians.
• Ensure optimal operations, safety, and quality patient care while maintaining regulatory compliance.
• Manage financial and revenue cycle activities, including budgeting and expenditure oversight.
• Develop and implement policies and procedures to optimize practice operations.
• Oversee human resource management, including recruitment, training, and retention of office staff.
• Drive quality initiatives and enhance customer experience through patient satisfaction reviews and process improvements.

Responsibilities:

1. Collaborative Leadership:
   • Direct and coordinate administrative and clinical services for assigned practice(s) alongside Lead Physicians.
   • Provide day-to-day oversight and supervision to ensure optimal operations and patient satisfaction.
   • Contribute to vision and strategic planning for practice growth and collaborate with marketing team.
   • Promote organizational mission, vision, and goals.
2. Financial Management:
   • Oversee daily/monthly expenditures and staffing.
   • Ensure compliance with billing and insurance guidelines.
   • Develop and maintain practice budgets.
   • Provide explanations for budget-to-actual variances and take corrective actions as needed.
3. Operational Efficiency:
   • Develop and implement policies and procedures.
   • Monitor Key Performance Indicators (KPIs) and make improvements as necessary.
   • Maintain inventory and supplies necessary for operations.
4. Human Resource Management:
   • Recruit, interview, select, and hire personnel.
   • Provide training, coaching, and development for office staff.
   • Manage payroll and leave requests.
5. Quality Assurance:
   • Ensure compliance with state regulations.
   • Participate in designated programs and initiatives.
   • Review patient satisfaction results and implement improvements.
6. Customer Experience:
   • Act as a liaison between office personnel, patients, and external parties.
   • Maintain good relations with the community and outside medical professionals.
   • Develop outstanding communication skills.

Qualifications:

• Bachelor's degree required; related experience may be considered.
• 3-5 years supervisory experience in a medical practice or ambulatory setting.
• Solid knowledge of billing and health insurance guidelines.
• Proficiency in electronic medical records and billing systems.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Professional development opportunities and ongoing training.
• Supportive and collaborative work environment.